After-sales support
Technical Support
Help desk support for matters related to vehicle systems
Phone +49 521 26010 400
Please have the following information ready when making inquiries:
- The license plate number of the affected vehicle
- The system ID of the vehicle
(You can find this information in the information menu of the vehicle onboard computer) - The name of the c-ware used in the project
(You can find the exact name in the header of the c-ware)
Software & System Support
Help desk support for matters related to software and information technology
Phone +49 521 260 10 401
Please have the following information ready when making inquiries:
- The name of the c-ware used in the project
(You can find the exact name in the header of the c-ware)
Drivers and operating instructions for our handheld terminals and label printers
If you have purchased a handheld terminal or a label printer from us, please download the relevant file and follow the instructions found in the user manual:
HT1-HT11 Databoy:
Handheld terminals HT 1 - H T7 (Databoy)
Handheld terminal HT 11 (Databoy Mini)
TSC - label printer:
c-ware label printer ED 8 (TSC)
Zebra printer (version 2019):l
If you have any questions, please contact our Software & System Support team.