After-sales support
After delivery and completion of the project, our dedicated support team will be available to respond to questions about our software and vehicle technology. We help you handle the application, updates, reports, customised features, data analysis, and system messages. Our strength is the depth of experience in our in house team. We have many years of experience and complementary skills. You can contact our telephone support Monday to Friday from 08:00 to 17:00.
Technical Support
Help desk support for matters related to vehicle systems
Phone +49 521 26010 400
Please have the following information ready when making inquiries:
- The license plate number of the affected vehicle
- The system ID of the vehicle
(You can find this information in the information menu of the vehicle onboard computer) - The name of the c-ware used in the project
(You can find the exact name in the header of the c-ware)
Software & System Support
Help desk support for matters related to software and information technology
Phone +49 521 260 10 401
Please have the following information ready when making inquiries:
- The name of the c-ware used in the project
(You can find the exact name in the header of the c-ware)
Drivers and operating instructions for our handheld terminals and label printers
If you have purchased a handheld terminal or a label printer from us, please download the relevant file and follow the instructions found in the user manual:
HT1-HT11 Databoy:
Handheld terminals HT 1 - H T7 (Databoy)
Handheld terminal HT 11 (Databoy Mini)
TSC - label printer:
c-ware label printer ED 8 (TSC)
Zebra printer (version 2019):l
If you have any questions, please contact our Software & System Support team.
Return of devices and components
Please use this accompanying form. This allows us to assign the process to you and process it faster. Accompanying form for the return of devices and components.If you have any questions please do not hesitate contact our repair office.
Remote maintenance
Many issues can be resolved quickly and easily via remote maintenance. We connect via TeamViewer to your computer, the vehicle systems and our support team can remotely connect to staff computers so we can talk you through any issues easily. Please make an appointment for a telephone / online session with our support team and download the remote control software TeamViewer to your computer.