Customer Service Fault Report –
c-trace combinations with RFID

Please submit this short form to request service department assistance.
This form is for service response information for c-trace systems with an RFID module fitted.
If your system has a fault with the dynamic weighing system only fill in the following 15 sections:

If your system has an identification only problem or is a stand alone identification system proceed directly to section fill in sections 1 to 7 then skip to sections 16 to 19
If your system has issues with both Weighing and identification fill all sections in (1-19)

1. Contact name*

2. Email*

3. Telephone*

4. Depot Location*

5. Vehicle registration number*

6. System ID number*

7. Vehicle type*

8. Please provide a comprehensive description of the issue including any faults with RFID system if fitted*

9. Type of PDA fitted in cab*

10. Please provide warning codes displayed on the weighing computer (if none enter none)*

11. Please provide fault codes displayed on the weighing computer (if none enter none)*

12. Is there any visible damage?*

13. Are there any broken load cell retaining bolts? If yes vehicle is VOR status*

14. Any comments

15. Upload photos if available

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Sections 16 to 19 to be submitted for assistance with faults relating to RFID identification only

16. Any error messages displayed on the c-trace terminal (if fitted)

17. Any error messages displayed on the weighing computer (if fitted)

18. Any comments

19. Upload photos if available

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Customer Service Fault Report – c-trace combinations with RFID

Sections 16 to 19 to be submitted for assistance with faults relating to RFID identification only

We support you
– no worries!

Customer Service Fault Report –
c-trace combinations with RFID